Digitino Emporium Marketing & Software

Client Onboarding & Project Process

At Digitino Emporium Marketing & Software, our priority is delivering a seamless, transparent, and results-focused experience from start to finish. Our client onboarding and project process is built to ensure your needs are understood, your goals are exceeded, and you feel fully supported every step of the way.

1. Discovery Call

Purpose: Understand your business, goals, and challenges.
  What to Expect: This initial conversation allows us to dive deep into your business, uncovering where you are now and where you want to go. It's also your chance to ask questions and see if we’re the right fit.
  Outcome: If we’re aligned, we’ll move forward together with confidence.

2. Scope of Work Development

Purpose: Tailor a strategic plan that meets your specific needs.
  What to Expect: After the discovery call, we craft a detailed Scope of Work (SOW) outlining our services, timelines, and measurable deliverables.
  Outcome: You’ll review and approve the plan to ensure complete clarity and alignment.

3. Agreement on Pricing & Terms

Purpose: Establish a transparent investment structure.
  What to Expect: We’ll present a clear pricing breakdown and payment schedule, including any milestone-based or time-based billing.
  Outcome: Both parties will confirm the terms, enabling us to move forward confidently.

4. Contract Signing

Purpose: Officially kick off our partnership.
  What to Expect: You’ll receive a contract that includes the approved Scope of Work, pricing, project timelines, and terms. The initial invoice will be sent along with the agreement.
  Outcome: Once signed, we’re ready to begin the execution phase.

5. Onboarding Welcome Call & Info Packet

Purpose: Set expectations and introduce your team.
  What to Expect: You’ll be introduced to your dedicated project manager during our onboarding call. You’ll also receive a welcome packet outlining our communication methods, timelines, and everything else you need to know.
  Outcome: You’ll start the project feeling informed, excited, and confident.

6. Creation of 3-Way Communication Channel

Purpose: Maintain ongoing, open communication.
  What to Expect: We’ll create a communication thread (Slack, group chat, etc.) including you, your project manager, and a key team lead.
  Outcome: You'll have quick, direct access to our team at all times.

7. Execution of Services

Purpose: Deliver the solutions we promised.
  What to Expect: Our team begins implementing everything outlined in your SOW—this may include website development, SEO, content creation, ad campaigns, and more.
  Outcome: You'll begin to see measurable progress toward your business goals.

8. Bi-Weekly or Monthly Progress Reports

Purpose: Keep you updated on what’s happening behind the scenes.
  What to Expect: You’ll receive detailed updates summarizing completed work, results, and next steps, either bi-weekly or monthly based on your preference.
  Outcome: You’ll always know where things stand and what’s coming next.

9. Weekly Check-Ins

Purpose: Make sure everything stays on track.
  What to Expect: We’ll hold short weekly check-ins to discuss progress, gather feedback, and make any necessary adjustments.
  Outcome: You’ll always feel heard and involved in the process.

10. Mid-Project Review

Purpose: Evaluate performance and pivot if needed.
  What to Expect: At the halfway point, we’ll conduct a formal review to assess how the project is tracking against your goals.
  Outcome: Strategic refinements, if needed, will be made to ensure continued alignment.

11. Final Delivery & Feedback

Purpose: Wrap up the project and gather your input.
  What to Expect: We’ll deliver all final assets, walk you through the outcomes, and ask for your feedback. Any minor tweaks or revisions can be addressed at this stage.
  Outcome: You’ll leave with everything you need and the satisfaction of a job well done.

12. Post-Completion Follow-Up

Purpose: Ensure long-term impact and explore future opportunities.
  What to Expect: After 30, 60, or 90 days, we’ll follow up to check on your results and discuss how we can support your continued growth.
  Outcome: You’ll know we’re in your corner, even after project completion.

13. Testimonials & Referrals

Purpose: Help us grow through your success.
  What to Expect: If you’re satisfied with our work, we’d love a testimonial or referral. Your words help us reach more amazing clients like you.
  Outcome: Your support fuels our mission to help more businesses thrive.

Our Signature White-Glove Touch

✅ Quality Control: Every deliverable is thoroughly reviewed before it reaches you.
✅ Client Education: We empower you with resources to stay ahead of marketing trends.
✅ Feedback Loop: Your insights guide our process and ensure constant alignment.

We can’t wait to collaborate with you.

At Digitino Emporium Marketing & Software, your success is our success—and our process is built to make it happen with clarity, ease, and measurable results.

If you have any questions, we’re just one message away!